Complaints

1.A problem with a match

A wrong score, an opponent who didn’t show, a broken rule: raise it on the match itself, with the red flag — “Report a problem”. It is the fastest route: the case reaches an organiser with the full history of both players, and the match waits for the decision.

You are notified of the decision, and it shows on the match. Organiser decisions on match results are final for competition purposes.

2.Anything else

For anything else — your account, your wallet, a refund, or a decision you disagree with — write to contact@rivvogames.com from the email address on your account, with your username, the tournament name if there is one, and what happened.

3.Our timeframes

• We acknowledge your complaint within 2 business days.
• We send you our final response within 14 days of receiving it.

4.Your rights

This process does not affect your statutory rights as a consumer.

For a complaint about your personal data, you also have the right to complain to your local data protection authority — see the Privacy Policy.

5.Contact