Fair Play & Anti-Cheat

1.One person, one account

• Each person may hold one Rivvo account. Multiple accounts controlled by the same person are a breach of the Terms of Use, and the accounts are closed.
• An email address, a username and a phone number can each belong to one account only.
• To help detect multiple accounts and collusion, we record your IP address and browser or app version when you sign up, log in and enter a tournament.

2.Your game ID

Register the in-game ID you actually play with. Results are matched to it: a photo whose IDs do not match the two players of the match cannot be filed.

While a tournament you are in is running, you can change your in-game ID once. Any further change goes through an organiser, and every change is recorded.

3.Results need proof

• A result exists only with a photo of the final result screen showing both in-game IDs, both teams and the score. There is no way to type a score.
• On phones, the photo is taken through Rivvo’s camera, not picked from the gallery.
• Every photo is read automatically, with up to three independent reads. If they do not agree with certainty, nothing is filed and a human organiser decides.
• Your opponent gets a short window to accept the result or contest it with their own photo. Words alone do not overturn a photo.

4.How we check

• A photo identical to one already submitted for another match goes straight to an organiser.
• A score that exactly repeats one the same two players produced in an earlier match is reviewed by an organiser before it counts.
• The photo must prove the match is over: preview, line-up and paused screens are refused.
• Organisers may also weigh the information stored in a photo file, such as when it was taken, as evidence.
• In tournaments with assigned or purchased clubs, playing with a different club is a 3–0 forfeit against you when your opponent reports it with a photo — even if you won.

5.What is not allowed

• Falsifying evidence, or filing a result for a match that was not played as reported.
• Colluding with an opponent to fix a result or a bracket.
• Using more than one account, or playing on behalf of another person.
• Exploiting bugs in the game or in Rivvo to gain an advantage.
• Abuse, threats, harassment or discriminatory conduct towards other players or staff.

6.Penalties

Nobody is penalised automatically: an organiser decides, with the full history of both players.

• A forged, edited or reused photo, or a result filed for a match not played as reported: the result is overturned and the entry is lost.
• Organisers can ban an account that breaks these rules. A banned account can no longer log in.
• A prize paid on a result later found to be fraudulent may be reversed and the account closed.

7.Reporting a problem

On the match screen, the red flag — “Report a problem” lists everything a player can raise: a dropped connection, an opponent who didn’t show, a wrong score, a wrong team, a broken rule or cheating. What a machine cannot judge goes to a human organiser.

You can also block another player in chat.

Organiser decisions on match results are final for competition purposes. For anything else, see our Complaints page.

8.Contact